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ITIL is Gaining Momentum but the Data Center is Slow to Adopt

ITIL is the only comprehensive, nonproprietary framework available for the planning, provisioning and support of IT services. Aperture Research Institute's survey shows that while ITIL is gathering momentum, adoption in the data center has been slow. Accurate configuration information is at the heart of IT service management, yet many data centers struggle to maintain high quality documentation.

In their recent research note, the Aperture Research Institute's extensive survey results reveal that the quality of configuration information is likely to hamper efforts to make the data center responsive to business needs.

ITIL is continuing to gain a foothold in the market. Twenty-nine percent of data center managers surveyed said their organizations had ITIL initiatives in place. A further 30 percent are working on introducing them and 9 percent are making plans to implement ITIL. Twenty percent said they were merely investigating ITIL and 12 percent confessed they were not familiar with it.

Inconsistencies arise when too many different systems are used to store data. Fifty-nine percent of data center managers said they use between three and five different systems to document the data center infrastructure and 17 percent said they use over six different systems. With so many different sources of data, it could prove difficult to react quickly to incidents or aggregate the information in a single view. Only 6 percent of data center managers use a single system to document everything.

The cross-section of types of businesses that participated in the survey includes companies across various vertical industries and ranges from smaller businesses to Fortune 100 companies.

The Aperture Research Institute is dedicated to providing the market with current information and trends on enterprise data centers. The institute plans to publish new research notes on a quarterly basis. To read the latest research findings, visit www.aperture.com.


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