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Saugatech Research - Key Trend for 2006: Tactically Strategic Investments Continue
Saugatuck expects user IT planning will continue to focus on tactical, short-term-ROI investments that yield strategic enterprise-wide value t hrough at least year-end 2007.
A New Approach to Automating Real-World Business Processes
Complex event processing (CEP) is an approach to modeling, detecting and responding to business activity, either in a global sense using rules or through structured processes using event flows.
Improving Business Performance Management through Workforce Optimization
In order to learn from ongoing customer and employee interactions and make noticeable improvements, businesses need to employ a workforce optimization (WFO) strategy that is supported by technology, not the other way around.
