-
Marketplace
-
Channel Resources
Articles from this Site
London Borough of Camden Delivers Citizen Service with Pentaho
MVP Health Care Selects Pitney Bowes Group 1 Software
Korean Bank Taps Teradata for Customer Relationship Management
Maximizer Software Launches New Brand andFocus on Mobile CRM
Navy Federal Increases Member Satisfaction with SPSS
White Papers
Making CRM Do Its Job
Managing CRM Data for Sales Performance
Got CRM? Small Business Guide for Small Business
Organic Customer Growth for Financial Services Institutions
Building Profitable Customer Relationships and Personalized Retention Strategies
Books
Customer Relationship Management Systems: ROI and Results Measurement
Enterprise One to One: Tools for Competing in the Interactive Age
The One to One Fieldbook: The Complete Toolkit for Implementing a 1To 1 Marketing Program
Data Mining Techniques: For Marketing, Sales, and Customer Support
The One to One Future: Building Relationships One Customer at a Time
New Business Platform Creates Instant Online Sales Channel For Customers
Wanting more than the traditional shopping cart, Triple L needed a Web site that customers could easily navigate, could find the supplies they needed and quickly and securely make their purchase inquiries. OnlyBusiness.com's platform allowed Triple L to create a site that not only met their e-commerce needs, but also added auction functionality, trade leads and a secure control panel for site administrators to manage their inventory information and content - through a nontechnical, back-end interface. This allows Triple L to frequently add new product information to keep the site fresh and to inform their customers about new product releases and promotions as they occur.
"The OnlyBusiness.com market offering and solution met all of our specific business requirements, and gives us the ability to efficiently and effectively customize our product offering, communicate with our customers where required, and utilize a variety of efficient transaction channels, beyond the standard online shopping format," explains Michael Dodo, president of Triple L Distribution. "With its range of other integrated tools and services, it also gives our company the ability to start forward planning in terms of how we can win more customers and generate further sales and revenues through this system."
By using the OnlyBusiness.com profile, Triple L built a customized Web site where they can easily manage their product information and create specific business groups for each of the customer "clusters." New product releases can now be easily presented to different food service customers that are relevant to their business. They can then publish information about these releases on their Web site and also deliver the sales information to any specific business group that they set up in their network. They can then direct customers and/or any business group members to that updated product on their OnlyBusiness.com Web profile for them to add products to their shopping cart, submit single product or trade lead inquiries, bid on auctions and get a Triple L salesperson to contact the customer about the qualified sales opportunity.
This piece is brought to you by the DM Review editorial staff.
For more information on related topics, visit the following channels:


