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IT Executive Survey: Software to Blame for Most IT Downtime

When asked to identify the primary cause of IT downtime, IT managers are three times more likely to blame software application problems versus hardware failures and four times more likely to do so if their organizations rely heavily on home-grown applications.

These results arise from a survey of more than 200 U.S. IT managers and senior leaders conducted in June by business service management leader Managed Objects. Sixty-one percent of respondents reported that applications caused more of the downtime within their infrastructures, compared to only 21 percent who pointed to hardware as the culprit. An alarming 19 percent admitted they didn¹t even know which caused more of their organizations IT outages.

Complicating the battle to reduce downtime is the pervasiveness of revenue-driving homegrown or custom applications within large companies infrastructure, which according to survey results can represent up to 90 percent of some organizations application mix. Within organizations relying on more homegrown applications than off-the-shelf offerings, more than 80 percent of respondents blamed software as the primary cause of most outages.

These findings are particularly significant when placed against the backdrop of results that showed just how often application downtime occurs. Eighty-two percent of surveyed organizations reported application outages in the last year significant enough to impact their businesses, at an average cost of more than $10,000 per hour and an average duration of between three and four hours.


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