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Clarabridge Releases Content Mining Platform 2.2 for Text Mining

Clarabridge, a text-mining software company, announced Release 2.2 of its Content Mining Platform (CMP), a solution built specifically to enable the commercial use of text mining. The new version of CMP integrates entity extraction, fact extraction, categorization, sentiment extraction and other natural language processing (NLP) capabilities in a single, end-to-end solution that allows general business users to convert internal and external source data into useful business intelligence without special coding. Release 2.2 includes function-specific reports that organize customer feedback, measure customer sentiment and facilitate root-causes analysis.

"Text mining is a very compelling technology that will emerge as a widely used, differentiating business practice," said Fern Halper, partner with Hurwitz & Associates. "Key to its success will be the ability to yield insight quickly and more flexibly adapt to a given company's operations and market."

Clarabridge's CMP solution unlocks an enterprise's information assets by enabling unstructured information, Internet-based consumer-generated content, online product reviews, survey verbatims, call-center transcripts, chat sessions, medical documents, insurance claims, emails, etc., to be mined and analyzed alongside structured transactional data.

With CMP, users can effectively ask any question of any information source using any analysis technique to address a host of real-world business needs. Businesses can use the Clarabridge solution to more quickly and precisely detect customer needs, issues and opportunities, ultimately better serving their own customers.

General availability of CMP 2.2 is scheduled for early in the second quarter of 2007. For more information, visit http://www.clarabridge.com.


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