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Enkata’s Expanded Strategic Service Suite Transforms Contact Centers

• DM Review Editorial Staff
• DM Review Online, October 16, 2008

October 14, 2008 - Enkata unveiled the next generation of its Strategic Service Suite, a solution designed to accelerate a service center’s delivery of a differentiated customer experience and transition to a profit center.

The Enkata Strategic Service Suite has features designed specifically to help contact centers increase their selling effectiveness while also delivering first contact resolution. The suite of products includes a packaged sales performance solution, balanced service and sales metrics, automated coaching plans and a rapid deployment option. Leveraging these capabilities, organizations can accelerate the service-to-sales transition by providing supervisors with advanced performance management tools to develop confident, effective revenue-producing agents.  

The latest Enkata Strategic Service Suite introduces several new technology advances into the performance management market. These advances include:

• Sales performance business solution,
• Average handle times,
• Sales correlation analytics,
• Automated sales coaching plans with action scores,
• Deep drill supervisor dashboards with “click to call” features and
• Enkata rapid applications.

This piece is brought to you by the DM Review editorial staff.

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