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Yale University Selects KNOVA to Manage IT Help Desk

• Editorial Staff
• DM Review Online, January 4, 2008

January 3, 2008 - KNOVA, a Consona CRM solution announced that Yale University will implement the KNOVA knowledge management solution as part of an overall effort to more efficiently manage IT and related administrative functions across the university.

Yale plans to complete integration between the KNOVA solution and an IT Infrastructure Library (ITIL) compliant service management tool this fiscal year.

As the initial implementation progresses, other non-IT, administrative departments are consulting with the university's IT department regarding the use of KNOVA tools in a variety of knowledge management applications.

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• Customer Relationship Management (CRM)