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Case Studies in Brief - November 23, 2007

Dealer Services Picks up Speed with Information Builders WebFOCUS

 

Dealer Services Corporation (DSC) chose Information Builders WebFOCUS as its enterprise business intelligence (BI) standard.

 

DSC grew from zero to 75 offices in less than two years, growing in size, employees and revenue. As the company continues expanding, it has become important to have a BI standard that allows users to self-serve without relying on IT for their reporting needs. With WebFOCUS, DSC can scale the right solution to hundreds of non-technical business users across the U.S., getting them the information they need, when they need it, to accurately manage dealer risk and make better decisions.

 

"DSC employees have years of inventory financing experience that enable them to understand customer needs and provide old fashioned service,” said Chris Brady, CIO at Dealer Services. "A major driver in selecting WebFOCUS as our new reporting platform was its ability to easily scale to hundreds of savvy but non-technical business users.”

 

SGIA Selects SpringCM

Strategic Growth Insurance Associates, Inc. (SGIA) used SpringCM to capture, store and retrieve more than 10,000 insurance applications comprising over 60,000 pages.

 

All insurance applications are faxed to SGIA and automatically routed into the SpringCM application via e-mail. A small administrative staff then enters applicant names, employers, start dates and other criteria into metadata fields that enable quick retrieval. SGIA employees can search by any specific metadata field to quickly retrieve the appropriate application. No time is wasted scanning and uploading applications or browsing through a complex folder structure to find the right application. SGIA's solution required no custom programming and was deployed in less than a day.

George Paganos, chief operating officer at SGIA, implemented SpringCM with
great success during his tenure at insurance provider Health Net. “I knew
from previous experience that SpringCM could handle document management for
any business,” Paganos stated. “When I moved to SGIA, the expert team at
SpringCM was eager to help us solve the specific document management
challenges associated with the insurance industry.”

 

Travelocity Employs Attensity Text Analytics Software

 

Travelocity licensed the Attensity text analytics suite and Attensity Voice of the Customer (VoC) solution to better serve its online customer base.

 

Travelocity purchased Attensity’s software applications for their ability to rapidly, accurately and automatically analyze customer feedback stored in unstructured text formats such as emails, survey responses, service notes, Web forums, Weblogs and other forms of customer exchanges.

 

“The Travelocity Guarantee looks out for our customers all trip long - even before they go,” said Ginny Mahl, vice president, sales and customer care, Travelocity. “Our charter to continually raise the standard of travel services hinges on our ability to know our customers completely. By working with Attensity, we’re able to discover what our customers are saying about their experiences and what types of services they desire in the future.”

 

Oracle's Siebel CRM On Demand Integrates Xactly

 

Oracle's Siebel CRM On Demand integrated Xactly Direct Connector, delivering secure data sharing with single signon between Siebel CRM On Demand and Xactly Incent for sales compensation management.

 

Xactly is delivering incentive compensation estimation capability for a Siebel CRM On Demand sales opportunity. Xactly Incent's patent-pending Incentive Estimator provides Siebel CRM On Demand customers with the ability to run "what-if" scenarios based on Siebel CRM On Demand opportunities or estimated sales to calculate potential commission and bonus estimates and payments before, during and after a sale.

 

"Strategic compensation combined with real-time visibility is valuable functionality to help mold desirable sales behaviors," said Anthony Lyle, vice president, Siebel CRM On Demand at Oracle. "This functionality, delivered by Xactly, is a strong complement when deployed with Siebel CRM On Demand."

 

Northgate Information Solutions selected InterSystems Ensemble

 

InterSystems selected Northgate Information Solutions to support its work under the Newborn Hearing Screening Programme (NHSP).

 

The national clinical IT system eScreener Plus (eSP), developed and supported by Northgate, is recognized as one of the most successful electronic screening systems in the NHS. It provides a national online information and performance management system, including fully automated notification of new babies born, enabling clinicians to effectively manage screening and follow-up services.

 

InterSystems Ensemble rapid integration platform has been chosen to enable data to be fed directly to the eSP from the 2,400 pieces of hearing test equipment located at 182 NHS Trusts. This will remove the need for manual importing or duplicate entry, leading to improved data quality and simplified processes.

 

"This is a very exciting stage in the development of the NHSP. The improvements being delivered by Northgate will not only improve efficiency but also lead to better programme governance and improved outcomes," explained Nick Waddell of the NHSP. "We are now in a good position to take forward the planned integration of the screening management system into the Connecting for Health National Care Records Service."

 


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