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Case Studies in Brief - November 2, 2007

Telecom Egypt Selects Pitney Bowes Group 1 Software

Telecom Egypt has selected Group 1 Software, a Pitney Bowes Company, as its Customer Communications Management (CCM) solutions provider of choice to enhance the customer billing process.

Pitney Bowes Group 1 Software will be implementing a suite of CCM components to enable Telecom Egypt to deliver convergent billing (single bill for customers who use different services, replacing multiple bill production) and e-billing to the company's extensive customer base.

The solution includes DOC1 Series 5, e2 Vault, e2 Service, e2 OAM, OpenEDMS and Content Author. Additionally, the software will be interfacing with the Geneva billing system to create multilingual bills in Arabic and English using Group 1 Software's translation module.

Spectra Logic Manages Growth with Sales Performance Management from Varicent

Varicent Software has been selected by Spectra Logic, an innovator in data archive and backup. Spectra Logic has turned to Varicent's flagship product, Varicent SPM, to bring visibility and foresight into the company's sales, growing revenue and strategic planning.

"While one of our key requirements for Spectra Logic's SPM implementation was accurate commission management for our outside representatives, we wanted even more out of SPM," said Brian Rome, CFO, Spectra Logic. "Specifically, we required an SPM solution that delivered scenario planning and analytics that would enable us to see what investments in sales are actually driving revenue growth."

After seeing a customized proof-of-concept demonstration, featuring Varicent SPM, Spectra Logic compared the product features to both their requirements and competing solutions. With Varicent SPM's ability to automate and control incentive compensation calculations, model territories and quotas and perform advanced analytics for better strategic insight and aligning corporate goals with individual performance, Spectra Logic realized Varicent SPM more than met its needs.

As Spectra Logic continues its roll out of Varicent SPM, the company will use the software for visibility into Spectra Logic's current and future sales quotas. With Varicent SPM, Spectra Logic will better understand how the sales force meets its quotas, who delivers on the quotas, how best to structure the sales force and what product areas the company should focus on. Ultimately, this leads to a more nimble organization, making strategic decisions that drive revenue growth.

B. Braun Melsungen AG Selects Open Text's Livelink ECM

B. Braun Melsungen AG has selected Open Text to help it meet compliance and governance requirements and will implement Livelink ECM - Document Management for use with SAP solutions company-wide. The large scale deployment will span the company's 11,000 users of SAP applications and help provide legally compliant archiving of SAP data and documents.

B. Braun chose Open Text for the proven scalability and efficiency of Livelink ECM, Open Text's strategic relationship with SAP AG and the positive experience as an existing Open Text customer. B. Braun has been using Web content management solutions from RedDot, Open Text's Web Solutions Group, since 2005.

"During the course of expanding our implementation of SAP applications worldwide, we identified a need for an archiving solution. We also wanted to ensure that the archiving solution we implemented would be a seamless extension to our future, group-wide enterprise content management infrastructure," said Karl-Heinz Low, CIO of B. Braun Melsungen. "We have selected Open Text as our strategic supplier for expanding our ECM platform group-wide because of its comprehensive product offering."

Hot Topic Licenses Lawson Business Intelligence

Hot Topic Inc. licensed Lawson Business Intelligence, part of the Lawson S3 Enterprise Performance Management Suite. Lawson Business Intelligence will help enhance organization-wide reporting and analysis by giving decision-makers at Hot Topic access to information and decision support to help them quickly capitalize on business opportunities.

An existing Lawson S3 Enterprise Financial Management and Human Capital Management customer, Hot Topic is a national mall-based specialty retailer. It operates 693 Hot Topic stores and 130 Torrid stores throughout the United States and Puerto Rico, offering both apparel and accessories.

The Lawson Business Intelligence application provides Hot Topic with a comprehensive and multi-dimensional view of financial, customer, internal process and human resource data. This data from Lawson and other operational systems provides the flexibility retailers need to support industry-specific business processes and evolving regulatory requirements. Hot Topic expects this organization-wide reporting and analysis via role-based dashboards will help it deliver accurate and relevant information to employees at all levels, who can then make better-informed decisions faster.

Friends University Selects Information Builders' WebFOCUS

Friends University has selected Information Builders' WebFOCUS as the BI platform for university-wide business intelligence and reporting. Located in Wichita, Kansas with facilities in Topeka and Lenexa and courses offered throughout the state, Friends needed a way to extract insight from their Banner software and deliver business intelligence to users throughout the institution to improve decision-making.

"After reviewing packages from Argos, Oracle, Cognos and Microsoft Reporting services we decided on WebFOCUS," said Cynthia Jacobson, director of IT Business Services at Friends University. "It was very evident that WebFOCUS was a mature information delivery platform and the capabilities were years ahead of the competition. We recognized that Banner offered a lot of advantages for our university, but we needed a business intelligence platform to deliver those benefits."

It was WebFOCUS' flexibility and ease of use that initially won over the university's selection committee. The ultimate deciding factor, however, was Information Builders' unwavering commitment to a successful BI deployment. "We were impressed with Information Builders' approach, broad higher education and corporate base and local customer references," said Kelley Dawson, associate vice president of Administration and Finance at the University. "The culture of Information Builders is different. They helped us understand the benefits and risks and demonstrated a detailed success plan, which outlined how we could achieve our goal. In the end we made a decision on the vendor and not just the tool. It is reassuring when you purchase a top-notch product from a vendor who demonstrates a commitment to our success, and has the experienced people to back it up."


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