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Industry Implementations

Affinity Health System Selects iDashboards For Real-Time Data Visualization

Affinity Health System, a Catholic mission-oriented regional integrated health care network in Wisconsin, chose iDashboards for its ability to analyze, track and report the organization's information through the use of visually rich and personalized business intelligence dashboards.

Affinity Health System set out to implement a business intelligence (BI) tool that could graphically present their data in many different functions of the health network. After reviewing other solutions, Affinity chose iDashboards for its quick ability to deliver user-specific key performance metrics through user-friendly dashboards.

iDashboards was quickly installed and initially rolled out to the financial and executive teams to provide real-time visual reports on staffing, patient loads, and accounts receivable and other key metric indicators.

"iDashboards won us over right away. Not only was it easy to install and use, but we had virtually instantaneous results that we could see visually and act upon immediately," said Todd Schneider, integration analyst for Affinity Health System. "iDashboards has provided us with a simple and customizable user interface with a clean presentation layer - something our healthcare information system could not provide."

After the initial deployment, Affinity Health System was so impressed with the ease of implementation and instant knowledge that was obtained, they chose to deploy a full enterprise license to pilot in the areas of nursing chart audits, time and attendance reporting, trend analysis, and biomedical help ticket software.

iDashboards' real-time dashboards and alerts are helping leading healthcare organizations to reduce costs, billing errors, and increase efficiency. Healthcare organizations can monitor performance, variance trends of patient volume, average length of stay and service speed to hospital administrators.

Rurban Financial Corp. Banks on Harte-Hanks Allink Connect

Rurban Financial Corp., a leading provider of full-service community banking, investment management, trust services and bank data processing, has selected Harte-Hanks Allink Connect to improve the efficiency of its sales and service interactions with customers and prospects. Allink Connect, powered by SugarCRM, is a vertically tailored sales force optimization application for sales management, marketing automation, customer support and reporting.

Having achieved increased customer insight by employing Harte-Hanks Allink Advantage, a fully integrated database marketing solution, Rurban wanted to deepen its view of its pipeline for customer prospecting and sales, and take advantage of real-time reporting for enhanced enterprise-wide efficiency, the company reported. Rurban selected Allink Connect not only because it integrates with the company's Allink Advantage database solution, but also because it provides customized user interfaces and layouts, and vertically oriented modules and reports tailored to address competitive pain points in Rurban's marketing, sales and service processes.

"By extending our relationship with Harte-Hanks and leveraging Allink Connect as the backbone of our new enterprise-wide sales culture, we expect to achieve immediate and long-term value through more efficient pipeline management and improved close ratios," said Kenneth Joyce, president and CEO, Rurban Financial Corp. "As we learn more about our customers and funnel that information into the pipeline, we'll continuously improve our ability to optimize each unique opportunity."

According to Harte-Hanks, Allink Connect will provide Rurban with collaboration and administrative tools to meet the individual and corporate demands of its sales teams. With the ability to track interactions, gain historical insights and report results, Rurban will leverage Allink Connect to optimize every phase of its customer and prospect relationships, and inform strategic decisions and initiatives. In addition, Allink Connect will help Rurban to improve marketing and sales efficiency by providing advanced data cleansing and matching through the Harte-Hanks Enhance, Verify & Match (EVM) solution.

ETI Built-to-Order Integration Powers Metals USA Financial Data Warehouse

ETI (Evolutionary Technologies International, Inc.) recently provided Metals USA with instant access to vital financial data stored in their legacy ERP systems using ETI Built-to-Order (BTO) Connectors. ETI also helped Metals USA leverage their investment in Microsoft SQL Server 2005 by providing high performance connectivity to the financial data stored in their legacy systems. The ETI BTO Connector(tm) was generated for Metals USA specific source schemas, transformations and production environment; all with a fixed-price guarantee. ETI BTO Connectors eliminate traditional barriers to integration success by enabling legacy information for composite applications while leveraging open architecture standards and SaaS principles.

In an effort to increase their business agility and make more informed business decisions quickly, Metals USA required a virtual "close of the books" at any given time. To facilitate this, Metals USA required that their financial data warehouse, built on a Microsoft SQL Server 2005 BI Platform, have high performance connectivity to legacy data residing in COBOL/ISAM files as well as several databases residing on Unix-based servers. The company also faced the challenge of having over 80 manufacturing or distribution facilities across the country, each with its own profit center, supported by a number of ERP systems and underlying databases. Now the customer can report up to date vital financial and operating information via their SQL Server 2005 BI infrastructure.

Hugh Gray, vice president and CIO of Metals USA explained that their specific ERP system which is feature rich to accommodate the wide variety of services provided to customers is restrictive in its data mining capabilities. "The ability to extract a significant amount of data from that ERP system on a daily basis was therefore essential. An ETI BTO Connector was the perfect answer to build a data warehouse that is easily accessed by financial and accounting personnel."

ETI BTO Connectors provide high performance data movement and complex transformation capabilities based on individual customer needs. ETI BTO Connectors complement SQL Server 2005 by eliminating the hand coding required to access legacy data. ETI BTO Connectors provide data integration to virtually any data source including mainframes, data warehouses, file systems, legacy databases, proprietary applications, SaaS applications, message buses and web services.

QlikTech Prescribes Business Intelligence Solution for PerfectServe

PerfectServe provides physician contact and patient care communication services to hospitals, physician practices and other healthcare clients in more than 130 markets across the U.S. At present, PerfectServe facilitates tens of thousands of interactions per day between hospital and physician clients and their approximately 12 million patients. PerfectServe, Inc. is utilizing QlikView performance dashboards and reporting for PerfectServe's hospital clients and internal operations.

"Prior to implementing QlikView, PerfectServe was generating custom reports for clients to analyze their calls by physician, department and call method on a monthly and sometimes weekly basis," said Rick Pitts, president of QlikTech North America. "Now, PerfectServe clients access their data through interactive dashboards and can easily drill down on their own to investigate any single contact event or process - not only saving PerfectServe time and resources, but also giving them a competitive edge with value-added visual reporting. "

The visual reporting dashboards monitor metrics such as contact events and call outcomes by department and physician, response times, and differences between fail-safe contact methods versus higher risk communications. The dashboards also allow hospitals to compare communications efficiency and benchmark performance against similar hospitals across the country, using aggregate data.

" In addition to the operational benefits of optimizing processes and streamlining compliance with QlikView, this analysis improves the quality of patient care, which is paramount," said Terrell Edwards, CEO and president of PerfectServe.

Netezza and Keyrus Deliver Unprecedented Enterprise Business Intelligence Capabilities to La Capitale General Insurance

La Capitale General Insurance, one of Quebec's largest insurers, with an enterprise business intelligence platform that will enable the rapid execution of complex queries on all of their corporate business intelligence. With this platform in place, La Capitale is now able to launch a cross-enterprise BI strategy.

La Capitale chose Netezza because the Company was impressed with the Netezza Performance Server system's ability to provide increased performance while eliminating the need for tuning. "With Netezza, queries that used to take hours can be run in under twenty seconds. It is a dream to think that we can now run all of our reports without any tuning," stated Stéphane Dodier, senior director of the project management office at La Capitale. "Because of the complexity of our data models, running queries on the data in our previous Oracle environment required much tuning, and was often impossible to complete. Because of the performance benefits and ease of use that we have experienced with the Netezza system, our administrative efficiency has more than doubled and we plan to run our entire corporate business intelligence analytics on Netezza."

Reed Business Information Selects Unica Corporation for Advanced Web Analytics

Reed Business Information, one of the largest business-to-business publishers in the U.S. and a member of the Reed Elsevier Group plc., has selected Unica's Web analytics solution, Affinium NetInsight, to improve revenue, optimize operations and decrease expenses through a better understanding of Web site behavior and factors that influence its audience, advertisers, technology, people and processes.

Reed Business Information is using Affinium NetInsight to enhance its marketing campaigns, as well as other business projects and initiatives, to capture company and customer data, and to better plan and predict customer interactions. More than 1,000 people throughout the country will be using the solution from operations, finance, IT, sales and marketing, editorial, and production teams.

"We were looking for a next-generation Web analytics solution that would support our Web 2.0 initiatives and provide the scalability and performance needed for large enterprises with terabytes of data and an extensive data warehouse. We needed a solution that was flexible enough to support the most advanced reporting and analysis, but also provided out-of-the-box reporting and ease of use for our thousands of users across departments," said Sean Keaveny, vice president, Operations, Reed Business Interactive.

"Affinium NetInsight offers all of this along with an advanced and unique hybrid data collection capability that will expand our ability to fully analyze customer behavior. As a successful media enterprise with volumes of data, the granularity that this solution provides, along with its open architecture, allows us to truly integrate online and offline behavior and improve customer interactions across touchpoints."


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