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Customer Data Integration (CDI) Channel

Articles

Integrate Process Towers

Most large and midsized organizations today have done a good job of documenting key procedures within specific process towers. Despite all the resulting attention, however, there are still significant gaps.

Unlocking the Full Potential of Customer Data Integration Through Complete Product and Service Lifecycle Management

By tracking customer dynamics throughout product and service lifecycles, manufacturers are better positioned to maximize service and product sales with customers.

Managing Your Data for Privacy and Security Purposes

With today's increased concern for confidentiality of personal information, highly robust CDI systems provide a required infrastructure component to minimize security risks and protect personal privacy.

The Fourth Generation of MDM

Inquiring minds are trying to figure out how to get their arms around enterprise master data. This article presents a look at the current landscape and highlights the various functionalities necessary for future master data management implementations.

A Single View of a Customer: The Business Case

This best practice focuses on seven steps to take to build a business plan and support for an integrated, enterprise-wide appraoch to customer information.

Columns

Data Integration Trends: Future Shock

CDI Milestones on the MDM Roadmap, Part 2

CDI Milestones on the MDM Roadmap, Part 1

Hybrids are Hot

Enhancing the Customer Experience through CDI

Ask the Experts

Are master data management solutions mature enough to talk about talk about client counterparty and securities master?

Are there any good resources to assist in writing a business case for a customer data integration project or data warehousing project?

What are the optimal criteria to use to query a master customer repository from different customer touchpoints?

What are some best practices for customer data matching, cleansing and integration when your customers are public and private institutions in a variety of industries?

Can you recommend any books or papers or an approach to obtain a common customer view?

White Papers

Using Data Integration to Build a Single, Accurate and Consistent Customer View

Real-Time Market Intelligence

By Storage Markets

Books

	Customer Data Integration: Reaching a Single Version of the Truth By Jill Dyche and Evan Levy
	Master Data Management and Customer Data Integration for a Global Enterprise By Alex Berson, Larry Dubov