Scorecards and Dashboards
Scorecard System For World Class Enterprise Resource Management : For ERP Systems
This book is about process improvement for ERP (Enterprise Resource Planning) systems. It's about understanding these complex systems and finding opportunities for progress. It's about learning how computer planning systems and management technology come together to create a competitive advantage. It's about communication and participation through the sharing of knowledge. We will no longer pour millions of dollars into complex computer systems to become hostage to a barrage of problems. Become part of a group of people in understanding where your ERP system is today, how much better it can be, and how you can get there. Gain valuable knowledge from the scorecard and comparison system to understand how well your ERP system is performing and how it compares to other companies in the same industry using the same software.
Data Warehouse Scorecard: Cost of Ownership and Successes in Application of Data Warehouse Technology (PDF download)
As is the case with many enterprise application initiatives, some companies are finding that data warehousing is not providing the originally expected business value or return on investment. META Group has identified a number of specific factors that can help determine whether a data warehousing strategy is headed for success or failure. This penetrating report documents these factors and provides a unique snapshot of real-world production data warehouse environments, giving insight into how others are—or aren't—achieving success in their current data warehousing efforts. This exhaustively researched publication not only reveals the industry's best practices, but also uncovers data warehousing pitfalls to help readers avoid repeating others' mistakes and set realistic, achievable objectives for their own data warehouse.
Key Performance Indicators Manual: A Practical Guide for the Best Practice Development, Implementation and Use of KPIs
The Balanced Scorecard: Translating Strategy into Action
Here is the book--by the recognized architects of the Balanced Scorecard--that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long-term strategic goals.
Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
In Balanced Scorecard Step-by-Step, Paul Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. The reader quickly learns that a Balanced Scorecard implementation is more than a "metrics" project, that it touches many critical organizational processes. Through detailed step-by- step discussions, Niven provides insight on and practical solutions for: developing performance objectives and measures that faithfully translate strategy, generating executive support, and assembling the right team. Readers also learn how to ensure the Balanced Scorecard becomes an integral component of their management systems by cascading it to all levels of the organization, aligning budgets and compensation with strategy, reporting results with software, and putting in place systems to ensure lasting success.
The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment
In their previous book, The Balanced Scorecard, Robert Kaplan and David Norton unveiled an innovative "performance management system" that any company could use to focus and align their executive teams, business units, human resources, information technology, and financial resources on a unified overall strategy--much as businesses have traditionally employed financial management systems to track and guide their general fiscal direction. In The Strategy-Focused Organization, Kaplan and Norton explain how companies like Mobil, CIGNA, and Chemical Retail Bank have effectively used this approach for nearly a decade, and in the process present a step-by-step implementation outline that other organizations could use to attain similar results.
The Balanced Scorecard: Measures That Drive Performance (HBR OnPoint Enhanced Edition) (PDF download)
HBR OnPoint Articles save you time by enhancing an original Harvard Business Review article with an overview that draws out the main points and an annotated bibliography that points you to related resources. This enables you to scan, absorb, and share the management insights with others. During a year-long research project, the authors developed a "balanced scorecard" performance measurement system that allows executives to view a company from several perspectives simultaneously.
Putting the Balanced Scorecard to Work (HBR OnPoint Enhanced Edition) (PDF download)
HBR OnPoint Articles save you time by enhancing an original Harvard Business Review article with an overview that draws out the main points and an annotated bibliography that points you to related resources. This enables you to scan, absorb, and share the management insights with others. In an earlier, groundbreaking article, Balanced Scorecard: Measures That Drive Performance, Reprint #92105, the authors proposed a new measurement system that provided managers with a comprehensive framework to translate a company's strategic objectives into a coherent set of performance measures. Now the authors show how several companies are putting the balanced scorecard to work. Effective measurement, the authors point out, must be an integral part of the management process. Much more than a measurement exercise, the balanced scorecard is a management system that can motivate breakthrough improvements in such critical areas as product, process, customer, and market development.
Performance Drivers: A Practical Guide to Using the Balanced Scorecard
The concept of the Balanced Scorecard, first introduced by Kaplan and Norton in a Harvard Business Review article in 1992, enables managers and company leaders to implement a successful performance measurement plan which incorporates both financial and operational concerns. It gives managers a fast, comprehensive view of the business, allowing them to focus on critical areas and drive the organization's strategy forward. Today, numerous large consultancies and their large, multinational clients are using the Balanced Scorecard as a method of performance measurement and a performance driver. This guide shows managers how to apply the Balanced Scorecard, enabling them to view several areas of performance simultaneously--a requirement in today's complex organizations.
Using the Balanced Scorecard as a Strategic Management System (HBR OnPoint Enhanced Edition) (PDF download)
HBR OnPoint Articles save you time by enhancing an original Harvard Business Review article with an overview that draws out the main points and an annotated bibliography that points you to related resources. This enables you to scan, absorb, and share the management insights with others. As companies transform themselves to compete in the world of information, their ability to exploit intangible assets is becoming more decisive than their ability to manage physical assets.
The Balanced Scorecard (Express Exec)
Fast track route to understanding and implementing the balanced scorecard in your business. Covers the key aspects of the balanced scorecard, from basing the balanced scorecard on the company's strategy and relating it to existing control systems to setting goals and monitoring progress. Examples and lessons from some of the world's most successful businesses, including Ricoh, Xerox and Ericsson Enterprise and ideas from the smartest thinkers including Robert S. Kaplan and David P. Norton.
IT Services Costs, Metrics, Benchmarking and Marketing
A guide to satisfying consumers of a company's IT services and building loyalty. Reveals how to establish processes, service and cost models, and performance measurements, and how to transform goals into reality. Links goal-setting, process development, and metrics to the goals of the enterprise, and gives advice on gaining buy-in from management, internal customers, and external suppliers. Applicable to both in-house and outsourced operations.
The Customer Management Scorecard: Managing CRM for Profit
Customer Management (CM) is essential for businesses, and major investments have been made in new systems, strategies and channels for managing customers. The results, however, have often been disappointing and companies are now looking closely at how to make their CRM initiatives profitable. This timely book presents the results of the latest global research on Customer Management. The research -- funded by QCi, IBM, and OgilvyOne -- applied the unique diagnostic tool CMAT, the Customer Management Assessment Tool, developed by Qci and recognized as "the" global CRM scorecard and benchmark "best practice" standard for assessing how well organizations manage their customers. As a bonus, the accompanying CD-ROM includes a mini version of CMAT.
Balanced Scorecard in a Week
This book shows you how to design and implement a simple and practical measurement system that will help you to improve the performance of your organisation. This is based on the concept of the Balanced Scorecard which ensures you focus on the key factors appropriate to your business, not just financial results. The book will show you how to: Decide what are the key drivers for your business Decide meaningful measures using the framework of the Balanced Scorecard Use the measures to improve the performance of your business This book has been fully updated for the 2002 series relaunch.
Performance Dashboards: Measuring, Monitoring and Managing Your Business
Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.
(Review excerpt from Amazon.com)
Alignment: Using the Balanced Scorecard to Create Corporate Synergies
Most organizations contain multiple business and support units, each led by highly trained, experienced executives and staffed by talented employees. But, too often, different units fail to coordinate: they work at cross-purposes and have conflicting goals. Results? Performance-sapping disagreements, lost opportunities, wasted resources - and a corporation whose value amounts to less than the sum of its parts. This book explains how to correct such organizational misalignment.
Strategy, Organizational Effectiveness And Performance Management: From Basics T
Designing effective organizations is a key challenge for companies in today's fast-moving business world. The late 1990s and early 2000s have seen multiple organization management innovations applied successfully such as business process outsourcing, shared services and offshoring. Advanced techniques such as balanced scorecards and integrated planning systems have become effective enablers for strategy execution. This book spans a framework from strategy definition and designing strategy-compliant organizations to monitoring effective implementation and performance management.
