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Editorial Reviews
Review
"Benchmarking for Best Practices in the Public Sector articulates the ups and downs of benchmarking and communicates the great potential best practices have to affect change in any government agency." —Deedee Corradini, mayor, Salt Lake City
"Benchmarking for Best Practices in the Public Sector articulates the ups and downs of benchmarking and communicates the great potential best practices have to affect change in any government agency." —Deedee Corradini, mayor, Salt Lake City
"True benchmarking isn't just for the corporate world. The authors of Benchmarking for Best Practices in the Public Serctor show convincingly that it's for the public sector, too." —David N. Ammons, senior associate, Caril Vinson Institute of Government, University of Georgia
"Most of the literature about benchmarking has a private-sector focus and uses the manufacturing approach toward process improvement when, in reality, the public sector requires a service approach to process improvement. Benchmarking for Best Practices in the Public Sector fills this void by using benchmarking and process improvement constructs and applying them to real-life applications in the public sector....This is a book that you should have on your bookshelf." —Government Finance Review
Product Description
For leading companies in the private sector, benchmarking has become a major catalyst for change and a key tool for gathering information from competitors and process leaders, as well as from within. Benchmarking for Best Practices in the Public Sector is a unique practical guide that shows public officials and administrators at all levels of government how to identify the best practices and implement them in their organizations. Using real case examples from federal, state, and local governments, this book displays how benchmarking methods have been adapted to the unique needs of the public sector and describes the tangible benefits gained by public agencies that have applied these techniques. Offers detailed how-to advice along with checklists, flowcharts, sample forms, a resource directory, and other tools to help managers take action quickly.
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Citations
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9
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- Forging Nonprofit Alliances: A Comprehensive Guide to Enhancing Your Mission Through Joint Ventures & Partnerships, Management Service Organizations, Parent ... Nonprofit and Public Management Series.) by Jane Arsenault in Front Matter
- Workbook for Seamless Government by Russell M. Linden in Front Matter
- The Budget-Building Book for Nonprofits: A Step-by-Step Guide for Managers and Boards (Jossey-Bass Nonprofit & Public Management Series) by Murray Dropkin in Front Matter
- The Responsible Administrator: An Approach to Ethics for the Administrative Role (Jossey Bass Nonprofit & Public Management Series) by Terry L. Cooper in Front Matter
- Performance-Based Budgeting: An ASPA Classic by Gerald Miller on page 426
See all 9 books citing this book