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Performance Drivers: A Practical Guide to Using the Balanced Scorecard (Hardcover)

by Nils-G�ran Olve (Author), Jan Roy (Author), Magnus Wetter (Author) "In this chapter we introduce the balanced scorecard - a concept and a method to help us in our discussions on where our business should..." (more)
Key Phrases: British Airways, Performance Report, American Skandia (more...)

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