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Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results (Hardcover)

by Paul R. Niven (Author) "The purpose of this opening chapter is to provide you with an overview of Performance Measurement and the Balanced Scorecard system..." (more)
Key Phrases: scorecard champion, customer loyalty rating, operationally excellent company, Nova Scotia Power, New York, Harvard Business Review (more...)
4.5 out of 5 stars See all reviews (23 customer reviews)

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Editorial Reviews

Review
"Paul Niven's latest book Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results was written to fill the considerable void that exists between Balanced Scorecard theory and application" (BetterManagement.com, March 2002)

Book Info
Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. He provides insight on and practical solutions for developing performance objectives and measures that faithfully translate strategy.

See all Editorial Reviews

Product Details

  • Hardcover: 334 pages
  • Publisher: Wiley; 1st edition (March 15, 2002)
  • Language: English
  • ISBN-10: 0471078727
  • ISBN-13: 978-0471078722
  • Product Dimensions: 9.2 x 6.3 x 1.1 i