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Editorial Reviews
Product Description
Enterprise resource planning (ERP) now embraces e-commerce, advanced planning and scheduling (APS), Internet-based procurement, business intelligence (BI), and customer relationship management (CRM). This CTR report examines these and other services offered by ERP software providers, including portals, Web-based hubs for easy application access, online marketplaces, and interactive industry-specific trading communities.
Enterprise resource planning (ERP) now embraces e-commerce, advanced planning and scheduling (APS), Internet-based procurement, business intelligence (BI), and customer relationship management (CRM). This CTR report examines these and other services offered by ERP software providers, including portals, Web-based hubs for easy application access, online marketplaces, and interactive industry-specific trading communities.
ERP: The Next Generation also identifies critical Web-enabled business functions that ERP providers have not incorporated into ERP systems, including quick and simple reconfiguration of business processes, intuitive interfaces that require no training, real-time or near-real-time data access, interactive and collaborative features such as real-time chat and whiteboarding, real-time analysis, and open access to all internal and external users.
In addition, the report discusses how ERP systems and CRM applications should connect at several points, including the financial, order entry, purchasing, and inventory functions. Without this connectivity, the systems cannot share critical business information about customers, orders, and financial data.
ERP: The Next Generation also analyzes the changing relationship between supply chain planning software and ERP systems to enable companies to decide which systems will provide the most effective SCM support for their businesses. Furthermore, the report explains how links between ERP vendor e-commerce offerings and the ERP suite are not necessarily as tight as they appear.
About the Author
Erin Callaway has been involved in the information technology industry since 1993. In addition to holding staff positions at "Computerworld" and "eWeek" (formerly "PCWeek"), Callaway has contributed articles to "Inside Technology Training." She is currently managing editor at "Managing Automation," a monthly magazine that addresses the use of technology by manufacturing companies. She writes about the markets for ERP systems, e-business, supply chain management, customer relationship management, and other enterprise systems, as well as business issues related to the use of those technologies.
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