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Author Index Nari Kannan Nari Kannan is the CEO of Ajira, a company that designs and develops service process management tools. Kannan has 19 years of experience in information technology and started out as a senior software engineer at Digital Equipment Corporation. He has since served variously as vice president of engineering or chief technology officer of five Silicon Valley startup companies dealing with a variety of problems in IT consulting, automotive claims processing, human resources and logistics applications. He can be reached at nkannan@ajira.com or at (925) 487-1768.   Other DM Review Content from this Author Process Excellence - Key to Success in the 21st Century Article published on January 2006 in BI Report Business Process Improvement using Cause-and-Effect Analysis and Design of Experiments Article published on July 2005 in DM Direct Six Ways to Make Six Sigma Efforts Succeed Article published on April 2005 in DM Direct Process Warehouse: The Missing Link in Business Performance Management Article published on March 2005 in DM Direct Real-Time Business Intelligence ? Building Block for Business Process Optimization Article published on April 2004 in DM Direct Exception Intelligence Article published on November 2003 in DM Direct

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