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New Product News

  Product News published in DM Direct Special Report
February 11, 2003 Issue
  By DM Review Editorial Staff

Applix Service Analytics from Applix, Inc. is a solution that enables CRM customers to view, manage and analyze all aspects of service desk and help desk operations in real time. Applix Service Analytics, available on Applix Integra, is a component of the Applix Business Performance Management suite of cross-industry CRM analytics solutions. The analytics solution provides end users with the industry's fastest what-if business analyses, dashboards with service KPIs, business workflow and combined relational and multidimensional capabilities for rapid strategic decision making.



clientDIRECT Portal version 2.0 from dbaDIRECT Inc. is a Web-based customer information portal. The new release provides business and IT managers with a 24x365 panoramic view of their database environment - plus the ability to place online requests for technical assistance - via a new interactive graphical interface. Access to the portal is provided to all subscribing customers of dbaDIRECT's remote DBA services. Features of clientDIRECT Portal 2.0 include a one-glance home page, robust reporting, comprehensive event tracking, exact event eearch, 24x365 online service request and real-time server status.



SmartStream Billing from Geac Computer Corporation Limited streamlines the billing process and delivers new invoicing functionality to global customers. The new invoice system integrates with SmartStream Receivables, helping users maximize the value and extend the capabilities of their existing Geac accounting solutions.



InSite from Infowise Solutions manages multiple business intelligence (BI) platforms from a single environment. InSite unifies the reporting environment by working in conjunction with underlying BI architectures, thereby retaining the full functionality of each BI software product. Users may now access all information assets via digital dashboards, custom folders and alerts.



iWork ADC Version 4.0 from iWork Software is an automated data collection platform that assimilates, synchronizes and distributes data and business processes across the entire supply chain in real time. iWork ADC 4.0 features industry standard technology extensible markup language (XML) and enhanced scripting functionality. iWork ADC feeds accurate plant floor data to any application that needs it, allowing validation of data from anywhere on the system and guaranteeing transaction delivery, even when the host is off line.



X- SellAnalyst from MEGAPUTER Intelligence Inc. is a self-learning recommendation engine which helps increase sales in call center, e-commerce or brick-and-mortar retail environment. The system identifies the best cross-sell opportunities through the analysis of historical transactions and providing accurate purchase recommendations in real time. X-SellAnalyst provides a very quick and easy implementation. The system readily scales to millions transactions and SKUs, as its robust learning algorithms are able to generate recommendation rules on the fly instead of storing overwhelming amounts of rules statically inside the system. X-SellAnalyst can learn purchasing patterns from data originating from walk-in stores and utilize the discovered knowledge for increasing customer utilization in e-commerce environment.



Application Data Management (ADM) Suite from OuterBay allows enterprises to monitor and manage data growth to maintain high service levels of application performance, reduce infrastructure costs, speed upgrades and do more with existing resources. The suite consists of three key components: Application Resource Manager (ARM), Instance Generator and LiveArchive.



PeerDirect Distributed Enterprise from PeerDirect Corporation, a new operating company of Progress Software Corporation, enables companies to deploy data and applications directly to remote offices and mobile workers. PeerDirect implements distributed application deployment while retaining centralized control over the applications and data by synchronizing, distributing and replicating corporate data and applications across multiple locations, while providing IT departments with a centralized console for easy administration.



PeopleSoft CRM 8.8 from PeopleSoft Inc. addresses the market demand for CRM solutions that are faster to implement, easier to use and that enable smart business processes. Three new solutions were introduced with PeopleSoft CRM 8.8 - CRM for High Technology, CRM for Insurance and CRM for Energy. These industry solutions are functionally rich CRM applications that provide easily extensible, preintegrated business processes that adapt to customer- and industry-specific requirements and are based on a configurable set of core CRM applications and industry best practices. Major new features include personalized dialogs, improved management of multichannel and multiwave campaigns and advanced customer profile management for improved audience segmentation.



Secure.Data F3 for Microsoft SQL Server 2000 from Protegrity, Inc. is a database security solution that combines out-of-the-box application transparent software with cryptographic hardware from nCipher to provide enhanced key management capabilities. The integration of Protegrity's Secure.Data software with nCipher's nShield Hardware Security Module (HSM) provides customers with a solution to help address stringent government, industry and internal auditing standards for protecting the privacy of sensitive database information against internal and external threats.



Vista Plus Suite, version 5.0 from Quest Software, Inc. combines electronic document archival and retrieval with print device management to streamline business processes and reduce costs associated with printing, hardware, document storage and the training of users. The new Vista Plus Suite utilizes a Web interface that is zero maintenance and features self-service access to reports and statements from enterprise packaged applications; the ability to "snap-in" to any existing Web framework; and multichannel assured delivery.



Teradata Warehouse 7.0 from Teradata, a division of NCR Corporation, is a powerful suite of hardware and software that delivers high-value data warehouse solutions and enables any business to extend analysis and decision-making beyond corporate. The key components of Teradata Warehouse 7.0 include the flagship Teradata Database V2R5.0, Teradata Tools and Utilities 7.0 and the NCR 5350 Server.



Application Performance Management from Teradata Professional Services designed to leverage new enhancements in Teradata Warehouse 7.0 that boost efficiency of critical applications and allow customers to better manage their expansion costs. The Workload Performance Management utilizes Teradata features to assess and prioritize performance based on business requirements so that complex strategic analysis doesn't hinder time-sensitive operational queries.



For more information on related topics visit the following related portals...
Query & Reporting, CRM, Database/Application Performance, DW Basics, Business Intelligence (BI), E-Business, Enterprise Information Portal (EIP), XML, Security, Content Management and Corporate Performance Management (CPM).

This piece has been brought to you by the DM Review Editorial staff.

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