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Beyond the Data Warehouse: Practical Knowledge Management (or What Comes After the Rows and Columns?)

  Article published in DM Direct Newsletter
October 11, 2002 Issue
 
  By John Ladley

It is easy to espouse the value of information and knowledge. It is quite difficult to deliver that perceived value efficiently and accurately. Information and knowledge are abstract concepts. Knowledge is perceived to live only between people's ears. Information is data with meaning, but the meaning is difficult to quantify, and few organizations have managed to place the value of their information on a balance sheet. In spite of the abstractions, 21st century organizations that "manage" their intellectual capital will succeed where others will fail. Intellectual capital management will differentiate companies as other supporting technologies become commoditized (ERP, data warehouse, SCM and CRM packages). Click here for complete article.

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John Ladley is a director for Navigant Consulting, which recently acquired KI Solutions, a management consulting firm specializing in knowledge and information asset management and strategic business intelligence planning and delivery. Ladley is an internationally recognized speaker and, more importantly, hands-on practitioner of information and knowledge management solutions. He can be reached at jladley@kisolves.com. Comments, ideas, questions and corroborating or contradictory examples are welcomed.

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