BT Syncordia Solutions and ClientLogic Join Forces to Lead the Way in E-CRM Services Across Europe
THE HAGUE, Netherlands, Jan. 29, 2001 ? BT Syncordia Solutions and ClientLogic Corp. announced a strategic alliance that will deliver managed, one- stop e-CRM (customer relationship management) solutions to businesses across Europe. Under the terms of the agreement, BT Syncordia Solutions, the e- business and communications solutions unit within BT Ignite, and ClientLogic, a global provider of infrastructure and customer management solutions, will each deliver specific elements of the other's CRM activities.
ClientLogic will provide and manage Syncordia Solutions' UK-leading outsourced contact center capabilities. Syncordia Solutions, one of the leading providers of managed and outsourced network and IT solutions in the UK, will deliver and manage the technology and network infrastructure at all of ClientLogic's European locations.
Additionally, Syncordia Solutions will adopt ClientLogic's outsourced customer contact, database marketing and fulfillment services into its service provision. This includes an industry-leading integrated desktop capability for customer care agents.
For more information, please visit www.syncordiasolutions.com and www.clientlogic.com.
Rachel Rasmussen was a Web Editor of DMReview.com.