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News Briefs

  Online News published in DM Direct Newsletter
January 28, 2000 Issue
  By Rachel Rasmussen

Motive Communications Acquires Ventix Systems

On January 18, 2000 Motive Communications, Inc., a leader in e-support, announced the acquisition of Ventix Systems Inc., an Austin-based provider of question/answer e-support solutions for e-business applications. This move extends Motive's market reach and expands its initial offering into a complete product family that encompasses Internet-based support for all types, styles and models of computing via a single end-user interface.

A unique combination of two privately-held companies, the acquisition was a stock-for-stock. Both companies target the e-support market ? Motive for technical support of desktop problems and Ventix for answering users' business process questions while using Internet and enterprise applications. From a technology perspective, both solutions offer self service, assisted service and community collaboration services over the Internet using digitally collected, context-sensitive information to solve problems more efficiently and effectively.

"What began as a technology partnership discussion very quickly evolved into an enormously exciting new business opportunity for Motive and our customers," said Scott Harmon, cofounder, CEO and co-president of Motive Communications. "With the Ventix acquisition, Motive has made a giant leap toward realizing its vision of 'e-support for a wired world.' We can now extend our leadership position in IT support up the value chain and provide coverage for all forms of Internet computing, from desktops all the way through to Internet applications and services."

Dave Sikora, CEO of Ventix Systems, has joined Motive as co-president and will sit on the board of directors. "Motive has had a rapid and major impact on the marketplace, strengthening its position as the 'gold standard' for e-support," Sikora said. "Ventix, meanwhile, has gained significant traction with our solution for answering users' questions about complex applications and business processes. The momentum of our companies, the explosive growth of the e-support market and our complimentary product visions combine to create a highly synergistic and tremendously exciting opportunity to create a 'category killer' company."

For more information,


Customer Intelligence: The Secret to Winning in E-Business

Business Intelligence Live invites you to join the next e-broadcast event, "Customer Intelligence: The Secret to Winning in E-Business."

The interactive Webcast, sponsored by Hewlett-Packard and DM Review magazine, will take place at 9 a.m. PST on Wednesday, February 9, 2000. The program will feature Patricia Seybold, CEO of the Patricia Seybold Group, and Nick Earle, chief marketing officer of Hewlett-Packard and president of its new division. This presentation will also include an opportunity for participants to ask questions about how to effectively capture and use customer intelligence.

Space is limited, so register now by visiting


GartnerGroup's Dataquest Says Worldwide PC Market Topped 21 Percent Growth in 1999

Despite concerns that the Y2K bug might slow down personal computer sales, the PC market continued to experience robust growth in 1999, according to preliminary statistics by Dataquest Inc., a unit of GartnerGroup, Inc. Worldwide PC shipments surpassed 113.5 million units in 1999, an increase of 21.7 percent over 1998 shipments.

"There had been concerns that Y2K shutdowns in large business, government and education segments would slow growth in the market in the second half of 1999, but the numbers indicate it had only limited impact on overall growth in the PC industry," said Charles Smulders, principal analyst for Dataquest's Personal Computers Worldwide program. "Our research shows Y2K impacted the PC industry by slowing market growth by approximately 2 percent in the fourth quarter."

Compaq maintained the No. 1 ranking worldwide with market share above 13 percent. Dell posted the strongest growth rates among the top-tier vendors both worldwide and in the United States with growth rates exceeding 50 percent. Dell moved past Compaq into the No. 1 position in the U.S. Hewlett-Packard, Gateway and Apple also showed double-digit growth rates both worldwide and in the United States. HP's success was driven to a great extent by sales into the home market, where the Pavilion line did extremely well. The launch of new products boosted Apple's growth during the second half of the year. Gateway's growth rate exceeded 30 percent, although the company experienced difficulty with component supply issues during the fourth quarter.

Looking toward 2000, Dataquest analysts expect the worldwide and U.S. market growth rates will slow by about four percentage points compared to 1999. "Much will depend on the industry's success in convincing their customers to replace PCs more frequently," said. Smulders. "Key factors will be the industry's ability to bring smaller, less complex, cheaper products to the business market and industrially designed products to the home."

For more information about the study, visit

Rachel Rasmussen was a Web Editor of

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