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Silknet Software and NCR Corporation Partner to Bring Web-Based Self-Service to `Customer Contact Centers'

    Online News published in
October 29, 1999
  By Rachel Rasmussen

Manchester, N.H., Oct. 27, 1999 - Silknet Software, Inc., announced a partnership with NCR Corporation, a leader in data warehousing and customer relationship management solutions. Under the terms of the agreement, NCR will sell, service and support Silknet's customer-centric eBusiness products including Silknet eBusiness System, Silknet eCommerce and Silknet eService. NCR will incorporate Silknet's Web-architected applications as the self-service component of its Customer Interaction Contact Center solution. In choosing Silknet, NCR is able to offer a customer-centric e-business solution to companies that need much more than a traditional call center. With this partnership, NCR will offer a contact center solution for handling personalized interactions across the Web, via e-mail, by phone or in person.

"Global 2000 companies have a tremendous--but untapped--advantage in the Web economy, where success depends on the value of the customer experience across online and offline interaction channels," said Jim Davis, vice president of business development for Silknet Software. "NCR is an expert in helping companies with customer interaction and transaction services. Their unrivaled experience, combined with Silknet's Web-architected products, delivers a powerful solution for rapidly deploying highly scalable, customer-facing e-business applications."

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Rachel Rasmussen was a Web Editor of

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