DM Review | Covering Business Intelligence, Integration & Analytics
   Covering Business Intelligence, Integration & Analytics Advanced Search
advertisement

Resource Portals
Analytic Applications
Business Intelligence
Business Performance Management
Data Quality
Data Warehousing Basics
EDM
ETL
Storage
More Portals...

Advertisement

Information Center
DM Review Home
Online Conference & Expo
Web Seminars & Archives
Newsletters
Current Magazine Issue
Magazine Archives
Online Columnists
Ask the Experts
Industry News

General Resources
Bookstore
Industry Events Calendar
Vendor Listings
White Paper Library
Glossary
Software Demo Lab

General Resources
About Us
Press Releases
Awards
Media Kit
Reprints
Magazine Subscriptions
Editorial Calendar
Contact Us
Customer Service

Silknet Software and NCR Corporation Partner to Bring Web-Based Self-Service to `Customer Contact Centers'

    Online News published in DMReview.com
October 29, 1999
 
  By Rachel Rasmussen

Manchester, N.H., Oct. 27, 1999 - Silknet Software, Inc., announced a partnership with NCR Corporation, a leader in data warehousing and customer relationship management solutions. Under the terms of the agreement, NCR will sell, service and support Silknet's customer-centric eBusiness products including Silknet eBusiness System, Silknet eCommerce and Silknet eService. NCR will incorporate Silknet's Web-architected applications as the self-service component of its Customer Interaction Contact Center solution. In choosing Silknet, NCR is able to offer a customer-centric e-business solution to companies that need much more than a traditional call center. With this partnership, NCR will offer a contact center solution for handling personalized interactions across the Web, via e-mail, by phone or in person.

"Global 2000 companies have a tremendous--but untapped--advantage in the Web economy, where success depends on the value of the customer experience across online and offline interaction channels," said Jim Davis, vice president of business development for Silknet Software. "NCR is an expert in helping companies with customer interaction and transaction services. Their unrivaled experience, combined with Silknet's Web-architected products, delivers a powerful solution for rapidly deploying highly scalable, customer-facing e-business applications."

For more information, visit www.ncr.com and www.silknet.com.


Rachel Rasmussen was a Web Editor of DMReview.com.



E-mail This Online News E-Mail This Online News
Printer Friendly Version Printer-Friendly Version
Request Reprints Request Reprints
Advertisement
advertisement
Site Map Terms of Use Privacy Policy

Thomson Media

2004 The Thomson Corporation and DMReview.com. All rights reserved.
Use, duplication, or sale of this service, or data contained herein, is strictly prohibited.