Portals eNewsletters Web Seminars dataWarehouse.com DM Review Magazine
DM Review | Covering Business Intelligence, Integration & Analytics
   Covering Business Intelligence, Integration & Analytics Advanced Search
advertisement

RESOURCE PORTALS
View all Portals

WEB SEMINARS
Scheduled Events

RESEARCH VAULT
White Paper Library
Research Papers

CAREERZONE
View Job Listings
Post a job

Advertisement

INFORMATION CENTER
DM Review Home
Newsletters
Current Magazine Issue
Magazine Archives
Online Columnists
Ask the Experts
Industry News
Search DM Review

GENERAL RESOURCES
Bookstore
Buyer's Guide
Glossary
Industry Events Calendar
Monthly Product Guides
Software Demo Lab
Vendor Listings

DM REVIEW
About Us
Press Releases
Awards
Advertising/Media Kit
Reprints
Magazine Subscriptions
Editorial Calendar
Contact Us
Customer Service

Customer Relationship Management: Now a Distinct Practice in Information Technology Professional Services

    Online News published in DMReview.com
August 26, 1999
 
  By Rachel Rasmussen

Boston, Mass., Aug. 25, 1999 - In a new report released by Aberdeen Group, customer relationship management (CRM) has become one of the fastest growing practices for IT professional services firms. The report, titled "A Guide to Customer Relationship Management Professional Services: 1999 Edition," states that CRM is second only to e-commerce as the fastest growing practice area in the industry.

"Responding to the emergence of CRM as a strategic business imperative, professional services suppliers have been changing service strategies and delivery models to encompass a wide range of CRM business and technology services," said Stephen Lane, senior analyst and author of the report. "The convergence of CRM and e-commerce is reflected by the entry of Internet integrators and Web solutions services suppliers into a field already crowded with management consultants, systems integrators and CRM vendor services organizations."

The report describes trends in the CRM professional services industry and provides concise descriptions of CRM service offering and suppliers. The report also includes full-length profiles of 14 independent service providers. For more information about the report, call (800) 577-7891 or visit www.aberdeen.com.

...............................................................................

Check out DMReview.com's resource portals for additional related content, white papers, books and other resources.

Rachel Rasmussen was a Web Editor of DMReview.com.



E-mail This Online News E-Mail This Online News
Printer Friendly Version Printer-Friendly Version
Request Reprints Request Reprints
Advertisement
advertisement
Site Map Terms of Use Privacy Policy
SourceMedia (c) 2006 DM Review and SourceMedia, Inc. All rights reserved.
SourceMedia is an Investcorp company.
Use, duplication, or sale of this service, or data contained herein, is strictly prohibited.