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Industry Implementations

  Product News published in DM Direct Newsletter
April 21, 2006 Issue
 
  By DM Review Editorial Staff

Progressive International Improves Customer Fulfillment with Warehouse Management Solution from SSA Global

Progressive International, a provider of advanced kitchenware products, is using the SSA Warehouse Management Solution (SSA WMS) to achieve a faster, more accurate distribution process that improves the company's ability to meet its customer demands.

SSA WMS is providing Progressive International with advanced warehouse management capabilities that improve control and visibility of people, processes and inventory within the company's warehouse and in its supply chain. In particular, Progressive is benefiting from better picking and packing processes automated by task management and native radio frequency (RF) capabilities that help them improve productivity by replacing manual pick-to-bin processes with automated pick-to-carton processes. The solution runs on an IBM eServer iSeries and was implemented with support from SSA Global partner, Cornerstone Solutions.

"SSA WMS is giving Progressive the ability to better manage and measure our warehouse operations so we can be more efficient and effective in handling the wide spectrum of requirements associated with the distribution operations of PIC," said Pat Klein, vice president, Logistics, Progressive International Corporation. "In addition to the functional capabilities of SSA WMS, we benefited greatly from the fact that the SSA Global and Cornerstone Solutions teams took the time to learn our business to make sure our new warehouse management solution would support our business today and into the future."

BGE Achieves CIS/CRM Excellence with Exstream's Dialogue

Baltimore Gas & Electric (BGE), a subsidiary of Constellation Energy, the nation's first gas utility and one of the earliest electric utilities providing energy service to Central Maryland, has won the Utility Planning Network's award for "Best Utility CRM Initiative" using its Dialogue enterprise personalization software. BGE is focusing on customer satisfaction and reducing costs in key operational areas using Exstream's Dialogue to create higher quality, friendlier bills, while freeing up non-core business resources devoted to printing, inserting and mailing. Using Dialogue, BGE has reduced all but less than one percent of its statements from two pages to one, cutting its paper output by seven million sheets per year and saving the company $297,000 annually.

BGE is achieving the following CIS/CRM goals using Exstream's Dialogue:

  • Reduce statement size and gain a faster speed of output;
  • Gain access to the latest digital technology for printing and mailing with minimal investment (BGE was able to leverage its service provider's Dialogue production environment and expertise);
  • Retain control of the statement content in-house without having to rely on a service provider for costly revisions; and
  • Long term, to potentially reduce customer care costs through less call center volume and the elimination of having to pay a third-party vendor to make document changes.

BluePhoenix and Maraton Complete Platform Migration of Critical Application for Rural Servicios Informticos

BluePhoenix Solutions for Rural Servicios Informticos (RSI), the IT service provider for all of Spain's rural savings banks (Caja Rural), has successfully completed an IBM OS/390 to HP Unix platform migration and DB2 to Oracle database migration project. The migration benefits RSI by lowering its mainframe CPU consumption, creating lower IT costs and increased system performance. The project was completed in partnership with Maraton, a Spanish system integrator, using the BluePhoenix PlatformMigrator and BluePhoenix DataMigrator automated tools.

"The introduction of HP UNIX open environment has reduced around 800 MIPS from our mainframe. Also the batch processing time has been reduced by 40 percent, creating an immediate 80 percent cost saving," said Luis Martnez Gmez-Lobo, production system manager at RSI. "We were particularly pleased with the substantial savings made on manpower training thanks to the incorporation of the application's original integrity and functionality within the new platform."

"BluePhoenix was the only company that fully answered RSI's project requirements," said Manuel Guerra Tejado, CEO at Maraton. "The migration had to be performed in a short time frame, while maintaining application functionality and code quality. BluePhoenix succeeded in meeting these requirements while enhancing the overall performance of RSI's system."

The migration project was performed on the "Centro de Informacin" (C.I.) application, a critical part of RSI's service provision storing client data. This application originally ran on an OS/390 platform with online processing of approximately 400 million instructions per second (MIPS) and batch processing of 800 MIPS on the mainframe system. The batch process had an elapsed window time of six hours.

Baseball Express Teams Up with Coremetrics and Responsys to Optimize Email Marketing Performance

Baseball Express, Inc., the largest direct marketer of baseball and softball equipment and apparel in the U.S., is achieving dramatic gains in email clickthrough, open and conversion rates as well as higher average order value (AOV) since integrating Coremetrics Segmentation Workbench and the Responsys Interact email marketing platform. The combined solution enables Baseball Express to create highly targeted email campaigns that are delivering conversion rates up to 110 percent higher than broadcast mailings and boosting AOV by more than 11 percent.

"Our online sales have risen more than 400 percent in the past year," says Richard Calentine, Internet analyst at Baseball Express, Inc. "We can attribute much of this increase to improved email deliverability and behavioral targeting. Working with Coremetrics and Responsys, we've replaced our mass emailing approach with highly relevant, targeted emailings based on visitor behavior. We're now positioned to drive further value from our investment in Coremetrics and Responsys by using Coremetrics LIVEmail to create even more targeted email messaging."

CH2M Hill Selects Cartesis for Global Financial Consolidation and Reporting

CH2M Hill has selected Cartesis ES Magnitude for global financial consolidation and reporting. CH2M Hill provides engineering, construction, operations, communications, security, environmental and related services to public and private clients in numerous industries on six continents. Listed in Fortune magazine's "100 Best Companies to work for," it is one of the world's largest privately held companies, comprised of 125 geographically diverse legal entities. The firm is challenged to quickly and accurately consolidate financial information and produce compliance reporting for the SEC. Cartesis ES Magnitude will integrate with existing reporting systems, to perform consolidation, analytics and regulatory and management reporting.

"On the recommendation of a leading technology analyst firm, we looked at performance management solutions from Hyperion, Cognos and Cartesis," says Jim Butt, Director of IT for CH2M Hill. "We selected Cartesis because of their consultative approach and financial expertise. We like their integrated business performance management suite with its single integrated data model, which will meet our immediate consolidation and compliance needs and then grow to include budgeting, planning, forecasting and broader information delivery."

BMI Amplifies their Financial Reporting and Analysis with Global Software Inc.

According to Jodie Gleason, sr. director of financial accounting, BMI, "BMI had a need to streamline our financial reporting and analysis. We looked at other products in the Oracle space; however, none possessed the functionality or real-time access within Microsoft Excel that the Spreadsheet Server application for use with Oracle provides. We were amazed at how fast and accurately we could build financial reports with Spreadsheet Server. The Oracle ADI product was not allowing BMI to quickly produce financial data in the desired Excel format, but now, with Spreadsheet Server, we can more easily do it all including drill-down to sub-ledgers in Oracle, real-time analysis and report distribution."

NETGEAR Achieves Rapid Results and Increases Productivity with Savvion BusinessManager

NETGEAR, Inc., a worldwide provider of technologically advanced, branded networking products, has deployed Savvion BusinessManager 6.5 to put an end to the paper trail and streamline business processes to improve company operations. Savvion BusinessManager 6.5 is used for multiple projects within NETGEAR, including the management of part number creation, product life cycle management, and the returns management process. With Savvion BusinessManager 6.5, NETGEAR has improved its time to market, is managing costs even more efficiently and estimates it will further increase productivity.

NETGEAR provides technologically advanced networking solutions for a wide variety of needs for business and home users and is recognized globally as an innovative leader in the consumer technology industry. The company is committed to helping customers work better, smarter and faster, and is continually adopting innovative new technologies to improve existing products or create new ones. As part of its ongoing efforts to continually improve operational efficiency in support of its customer focused mission, NETGEAR made Savvion its BPM vendor of choice.

NETGEAR first deployed Savvion BusinessManager 6.5 to improve the process used to create part numbers, a system known as "Item Master Management." Prior to Savvion, it was a paper-based process that slowed the creation of part numbers, which could affect new product orders. Savvion deployed the IM process after a five working day pilot test, and now NETGEAR has gone from a paper-based process to a streamlined, automated process that has improved day-to-day operations at NETGEAR.

In addition, NETGEAR uses Savvion BusinessManager 6.5 to manage the product lifecycle. With Savvion, NETGEAR now has a process in place to monitor inventory of products being discontinued, automatically throttling the ordering process in anticipation of a products end of life. This ensures inventory is managed to minimize scrap and liquidation charges.

"NETGEAR works continuously to be tops in our industry in employee productivity, and we are pleased to select Savvion to improve the efficiency of our operations even further," said Tim Stover, senior manager, product engineering and services, at NETGEAR. "Savvion BusinessManager 6.5 allows NETGEAR to more accurately manage these key business processes, and reduce processing time. NETGEAR has sales and design offices across the world. Most importantly, we were able to deploy these new tools across the organization, worldwide."

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For more information on related topics visit the following related portals...
Business Process Management (BPM), Corporate Performance Management (CPM), CRM, Database Marketing, Databases, DW Administration, Mgmt., Performance and Query & Reporting.

This piece has been brought to you by the DM Review Editorial staff.



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