Siebel Systems Surpasses 100 Million Self-Service Users
||Online News published in DMReview.com
January 30, 2006
Siebel Systems, Inc., a provider of customer-facing solutions, announced more than 100 million end users worldwide are utilizing its Siebel Self-Service applications. The end users are customers of some of the world's leading communications, energy, financial services, healthcare and manufacturing organizations. Siebel Self-Service and eBilling solutions have enabled more than 80 organizations, including BT, Sempra Energy, U.S. Department of Education, Verizon Wireless and many others to provide online customer self-service, which enables their customers to view and pay bills, make changes to their accounts, and order new products and services online.
Siebel Self-Service has proven successful across the globe in over 20 countries and nine languages, with client organizations achieving superior customer service through self-service as a strategic differentiator. Siebel Systems is the only software vendor to achieve this level of success. Siebel Self-Service complements Siebel CRM, allowing organizations to consistently and effectively manage client relationships across all channels.
Paul Hughes, Director of Billing and Payment Application Strategies at Yankee Group, works with leading telecommunications carriers around the globe. "We now see many leading companies that work with Siebel with over 10 million online self-service customers, resulting in better customer loyalty and improved profitability," said Hughes. Customers prefer the convenience of 24x7 service, and carriers reduce the cost of providing live agent-handled calls and mailed paper bills. Hughes predicts that 50 percent of U.S. wireless subscribers will be online self-service users by 2008.
The rapid expansion of broadband Internet access and the increasing sophistication of Web usage have made online the preferred channel for many companies. Siebel Self-Service customers are leveraging the solution to improve customer satisfaction and loyalty while reducing the cost of servicing their customers. Companies offering online self-service to their customers are reporting increased loyalty from their online customers and a customer attrition rate that is 80 percent less than that of their offline counterparts.
For more information on related topics visit the following related portals...
This piece has been brought to you by the DM Review Editorial staff.
Provided by IndustryBrains
|Customer Relationship Management for IT|
Web-based CRM and more with Autotask: Great business management software optimizes resources and track billable project and service work. Get a demo, then try it free with sample data. Click here for your free trial!
|Numara Track-It! Help Desk & CRM Software|
Numara IT Solutions provides Track-It! - the leading help desk software solution for employee & customer self-help, call tracking, problem resolution, remote control, asset management, LAN/PC auditing, and electronic software distribution. Free demo
|Find CRM Consultants|
Post You Project for Free. Get Bids from Thousands of Pre-Screened Consultants.
|Data Mining: Levels I, II & III|
Do you know who your best customers are and why? Learn how to anticipate customer behavior using your existing data with predictive modeling. View upcoming events in data mining.
|Help Desk On-Demand|
CRMdesk automates online customer support and knowledge base creation through the Internet. It is a highly efficient technology solution for companies looking to dramatically improve quality and reduce costs of Web-based customer support.
|Click here to advertise in this space|