Minneapolis Adopts Lagan Technologies' Frontlink CRM Solution in New 3-1-1 Call Center
||Online News published in DMReview.com
January 9, 2006
The City of Minneapolis has launched its new consolidated 3-1-1 call center.
Center will use Lagan's Frontlink software to help the city react to nonemergency citizen requests. For city residents, this will simplify the process of contacting city departments for the resolution of nonemergency issues. Another essential benefit is that the new 3-1-1 call center will alleviate the burden of nonemergency calls being placed into the city's existing 9-1-1 line, keeping that line open for more critical and life-threatening events. Lagan's Frontlink software allows local governments to communicate with citizens through telephone, email and face-to-face meetings via electronic channels, and with numerous language translation options.
For more information on related topics visit the following related portals...
This piece has been brought to you by the DM Review Editorial staff.
Provided by IndustryBrains
|Design Databases with ER/Studio: Free Trial|
ER/Studio delivers next-generation data modeling. Multiple, distinct physical models based on a single logical model give you the tools you need to manage complex database environments and critical metadata in an intuitive user interface.
|Verify Data at the Point of Collection: Free Trial|
Protect against fraud, waste and excess marketing costs by cleaning your customer database of inaccurate, incomplete or undeliverable addresses. Add on phone check, name parsing and geo-coding as needed. FREE trial of Data Quality dev tools here.
|Free EII Buyer's Guide|
Understand EII - Trends. Tech. Apps. Calculate ROI. Download Now.
|Data Mining: Levels I, II & III|
Learn how experts build and deploy predictive models by attending The Modeling Agency's vendor-neutral courses. Leverage valuable information hidden within your data through predictive analytics. Click through to view upcoming events.
|Click here to advertise in this space|