Plagued by False Alerts, Companies Sacrifice Functionality to Avoid Information Overload
||Online News published in DMReview.com
December 29, 2005
A recent survey has found that although companies have invested heavily in leading performance monitoring solutions, IT organizations are sacrificing system functionality and/or spending significant amounts of staff time to avoid information overload. According to the survey, conducted by Netuitive, Inc., a leader in real-time analysis software, companies are plagued by false or noncritical alerts. As a result, administrators either set thresholds extremely high to avoid excess alerting or turn their monitoring tools off altogether despite the substantial investments in these products.
Forty-one percent of respondents in larger organizations receive 100 to as many as 5,000 alerts per day, of which at least half (more in most cases) are false-positives. Of the 195 IT organizations surveyed, 39 percent said that they either intentionally set thresholds above optimum levels to avoid excess alerting or turn off their alerting functionality completely. This means users are not reaping the benefits of their performance monitoring investments and are at risk of missing critical notifications that could avoid service degradations or outages. Respondents report that even diligent thresholding fails to curb false alerts. Of those who devote over 50 or more hours a quarter to thresholding, 43 percent report that over half of their alerts are still false.
This survey is based on telephone responses from 195 information technology professionals that are responsible for managing leading performance monitoring systems in their organizations.
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