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NCO Group Announces Expansion of CRM Service Offerings

    Online News published in DMReview.com
December 20, 2005

NCO Group, Inc. has expanded its customer relationship management (CRM) services to offer a proprietary pattern recognition system designed to enhance client results by determining the patterns and profiles that precede customer decisions such as purchase or defection. This predictive solution was acquired from @RISK, Inc.

This new predictive offering is a component of NCO's plan to further develop and enhance its CRM business solutions. Leveraging predictive analytic technologies will increase the ability to predict customers' behavior thus improving the results of the outsourced solutions NCO provides to its clients. NCO is investing in CRM solutions to differentiate their offerings in the marketplace by increasing bottom-line results for their clients.

NCO Group, Inc. is a provider of business process outsourcing services, including accounts receivable management, customer relationship management and back office and administrative services. NCO operates a global network of customer contact centers, with over 100 locations around the world, including the United States, the Caribbean, Canada, India, Panama, the Philippines and the United Kingdom.



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