Portals eNewsletters Web Seminars dataWarehouse.com DM Review Magazine
DM Review | Covering Business Intelligence, Integration & Analytics
   Covering Business Intelligence, Integration & Analytics Advanced Search
advertisement

RESOURCE PORTALS
View all Portals

WEB SEMINARS
Scheduled Events

RESEARCH VAULT
White Paper Library
Research Papers

CAREERZONE
View Job Listings
Post a job

Advertisement

INFORMATION CENTER
DM Review Home
Newsletters
Current Magazine Issue
Magazine Archives
Online Columnists
Ask the Experts
Industry News
Search DM Review

GENERAL RESOURCES
Bookstore
Buyer's Guide
Glossary
Industry Events Calendar
Monthly Product Guides
Software Demo Lab
Vendor Listings

DM REVIEW
About Us
Press Releases
Awards
Advertising/Media Kit
Reprints
Magazine Subscriptions
Editorial Calendar
Contact Us
Customer Service

NCO Group Announces Expansion of CRM Service Offerings

    Online News published in DMReview.com
December 20, 2005

NCO Group, Inc. has expanded its customer relationship management (CRM) services to offer a proprietary pattern recognition system designed to enhance client results by determining the patterns and profiles that precede customer decisions such as purchase or defection. This predictive solution was acquired from @RISK, Inc.

This new predictive offering is a component of NCO's plan to further develop and enhance its CRM business solutions. Leveraging predictive analytic technologies will increase the ability to predict customers' behavior thus improving the results of the outsourced solutions NCO provides to its clients. NCO is investing in CRM solutions to differentiate their offerings in the marketplace by increasing bottom-line results for their clients.

NCO Group, Inc. is a provider of business process outsourcing services, including accounts receivable management, customer relationship management and back office and administrative services. NCO operates a global network of customer contact centers, with over 100 locations around the world, including the United States, the Caribbean, Canada, India, Panama, the Philippines and the United Kingdom.

 

...............................................................................

For more information on related topics visit the following related portals...
CRM.

This piece has been brought to you by the DM Review Editorial staff.

Solutions Marketplace
Provided by IndustryBrains

Customer Relationship Management for IT
Web-based CRM and more with Autotask: Great business management software optimizes resources and track billable project and service work. Get a demo, then try it free with sample data. Click here for your free trial!

Numara Track-It! Help Desk & CRM Software
Numara IT Solutions provides Track-It! - the leading help desk software solution for employee & customer self-help, call tracking, problem resolution, remote control, asset management, LAN/PC auditing, and electronic software distribution. Free demo

Find CRM Consultants
Post You Project for Free. Get Bids from Thousands of Pre-Screened Consultants.

CRM & Accounting Software Consultants NJ NY CT PA
Shelko Consulting is a provider of consulting services for acccounting & CRM software. They will analyze your needs, design, implement, customize, manage and support the right accounting and CRM software for your organization in NJ, PA, NYC area.

Data Mining: Levels I, II & III
Do you know who your best customers are and why? Learn how to anticipate customer behavior using your existing data with predictive modeling. View upcoming events in data mining.

Click here to advertise in this space


E-mail This Online News E-Mail This Online News
Printer Friendly Version Printer-Friendly Version
Related Content Related Content
Request Reprints Request Reprints
Advertisement
advertisement
Site Map Terms of Use Privacy Policy
SourceMedia (c) 2006 DM Review and SourceMedia, Inc. All rights reserved.
SourceMedia is an Investcorp company.
Use, duplication, or sale of this service, or data contained herein, is strictly prohibited.