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DATAllegro Strengthens Offering with 24x7 Support from IBM

    Online News published in DMReview.com
November 7, 2005

DATAllegro, supplier of data warehouse appliances, and IBM Global Services, the world's largest field service and support provider, announced that they have signed a customer service contract. Under the terms of the agreement, IBM Global Services will provide DATAllegro customers with first line software support as well as first and second line hardware support. The result will be 24x7 support for DATAllegro's customers worldwide.

"Partnering with IBM enables us to offer our clients the expertise of the world's largest and most scalable field support organization," said Stuart Frost, CEO of DATAllegro. "Our relationship with IBM is an important piece of our infrastructure that will enable us to grow both domestically and internationally."

"This initiative is indicative of a growing trend among our clients to leverage IBM's customer service and support skills and capabilities with their customers," said Scott Dougall, General Manager, Technical Support, IBM Information Technology Services. "IBM has thousands of support specialists, a network of support centers, and advanced online diagnostic tools that enable IBM to get the right person on the problem rapidly. For a fast-growing company such as DATAllegro, these capabilities can prove decisive in growing and maintaining a loyal client base."

 

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